The Legendary FAQ!
Is there an age limit?
Generally, players should be 4 years of age or older. This will ensure the adjustment straps on the vest will not trail on the ground. We have had parents wear the pack, and let smaller children hold and fire the Phasor. In this case, they must stay next to one another and work as a team.
Does my child need a consent form to play?
Only if he or she will be unaccompanied during a lock-in. The form to fill out is our parental consent form. Open the PDF form by clicking on the highlighted area in the prvious sentence.
How many people fit into one party room?
We place between 8 and 20 paid guests into our party rooms. We generally have room for about 5 more people (parents, etc.) in the room, also. Our party rooms do open-up, so we can allow over 70 people in our "conference center" configuratiuon with 3 rooms combined and walls removed. Our 2 Party Zone areas can handle up to 15 paid guests each.
Do you have Military discounts?
Yes, but only on regular price ala carte serivces (food, merchandise or game purchases). We cannot extend a discount to party prices or promotions (such as 777 or Glo Pass), as these are already steeply discounted.
Is there a deposit required to reserve a room for a scheduled party?
Yes. There is a $50 non-refundable deposit required per room due at the time you schedule the party. The $50 deposit will be applied to your party’s balance due. The deposit can follow your party if you need to reschedule, but to keep the $50 on your account you must cancel no later than 48 hours prior to your event.
When is the balance due for the party?
We open a tab for your party when you arrive, and you may add any additional entertainment or food needs on the tab, then you’ll just pay for the balance at the end of the party. Please realize, if your party room is overly dirty (i.e. excessive cake on the floors, or cake on the widows/walls/ceiling) an additional cleaning charge will be added to your bill. If equipment is broken due to misuse (i.e. kids on top of the table break the table legs) a repair charge will be added to the bill.
What does the party host do for the party?
Deluxe Packages come with a limited party host service, including handing out game cards and wristbands, getting food orders, managing the party goers to ensure they get to all their activities on time, and clean-up at the end of the party.
Ultimate Package comes with a full-service party host that can also serve pizza & cake, as well as help the parents with cleaning and organization during the party.
Can we bring outside food?
Yes, but only cake and/or ice cream. We have refrigerators and freezers for your desserts, until you’re ready for them. No coolers are allowed. We do have ice cream scoops and cake servers, as well as a lighter for candles.
How often do you run laser games & what is the game length?
We run games every 15 minutes. Game length (from entering the briefing room, to finishing the game & receiving your scorecard) is usually about 20 minutes.
What are my payment options?
We accept all major credit cards and debit cards, as well as cash. We only accept checks for deposits on parties. We do have an ATM on premises.
What is my party's cancellation policy?
You may cancel and keep your deposit on file with us for a future event or get a store credit up to 48 hours prior to your event. Within 48 hours of your event, your deposit will be forfeited. No cash refunds are given on party reservations.
How early should I book my party?
Typically, our weekend party schedules are over 80% full 3-4 weeks prior to the party dates. Our weekday schedules are often available up to the day of the event, but do close on occassion due to organizational meetings and events.
Do I get a private party room with my party package?
The Ultimate Party Package comes with a private party room standard. Other packages include a Party Zone reservation, which is still a private area with half -walls, but it is open air, and adjacent to the arcade, so can be a bit more noisy than the private rooms. Any Party Zone package can upgrade to the private, enclosed room s for just $5 per hour. Upgrades on Rooms are available on a "first come, first served" basis. Sorry, there is no discount for an Ultimate Party Package if the private rooms are fully booked.
Can coupons from Groupon or Living Social, etc be used after their expiration date?
Expired coupons can be redeemed for the paid amount only, depending on the details listed on your coupon or voucher. Ex. if Groupon price was $16 for 4 laser games. The customer can use the expired Groupon for the $16 value (2 laser games) for up to 36 months after the expiration date. The value must be used on whatever service or product the coupon or voucher was initially issued for.